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Availability/Booking Calendar

Availability/Booking Calendar

Address:
170 Columbia Street West, Suite #5
Waterloo, Ontario
N2L 3L3, Canada

Click here for directions

All displayed prices do not include tax.

Only one (1) person can use a VR Station at a time.

VR Station
$24.99 per VR Station
per Hour
Each VR Station is equipped with the most advanced VR technology and our entire library of games!
Additional discounts apply at 4, 6, 8 and 10 Stations!
BOGO 50% Thursday
$18.74 per VR Station
per Hour
When you book pairs of VR Stations on a Thursday!
Perfect for date night or because Thursday!
Party Room Pack
$249.90 per Group per Hour
Bring up to 20 players to share 10 VR Stations. Ideal for birthdays!
Includes use of our party room for the 40 minutes following the VR session.
Private Event
$303.84 Per Group per Hour
Book all 16 of our VR Stations. Perfect for private events, team building and more!
Interested in having your event with catering or alcohol? Contact us!

Each package listed above will include the following:


  • A one (1) hour session in your own designated VR station
  • Access to a five (5) piece VR system including an HTC Vive head-mounted display (to see your new reality), two wireless full-motion controllers (to interact with the virtual world) and two infrared base stations (to track your movement in this world)
  • Access to a diverse lineup of software titles which cover a range of genres, challenges, and multiplayer options
  • 10-minute equipment setup period (for configuration of the device to your specifications)
  • Explanation video outlining key features of VR system
  • (Optional) access to a key-controlled locker for storage of any valuable items during your VR immersion experience.

Disclaimers:

*Full payment is required in advance of all VR sessions at Ctrl V.  Payment must be completed online.  All prices listed on this website are specific to the country.

*Our experience is recommended for users who are eight (8) years of age and up and stand at least 40″ tall.  While users who are younger than eight (8) are welcome, please note that we may not be able to fully support their needs during times when we are over 50% capacity.

*Anyone under the age of 13 must have a parent/guardian present at the arcade.

*Our entire Ctrl V facility and all VR stations are wheelchair accessible.

Refunds


Station Refund Policy:

  • If you notify us at least 24 hours in advance of your booking, Ctrl V can move the booking to any date (subject to availability) or issue a full refund
  • If you notify us less than 24 hours in advance of your booking, Ctrl V can move the booking up to 1 business day ahead and will not be able to issue a refund

Facility Rental Refund Policy:

  • If your session is booked on a weekday, you must provide 72 hours notice for a full refund or to move to a different date.
  • If your session is booked on a weekend, you must provide 7 days notice for a full refund or to move to a different date.

Mobile Event Refund Policy:

  • If your event is booked on a weekday, you must provide 7 days notice for a full refund or to move to a different date.
  • If your event is booked on a weekend, you must provide 14 days notice for a full refund or to move to a different date.

FEATURED GAMES THIS MONTH

Buddy Adventures: Attack of the WompasTM2019-09-02T13:35:42-04:00
Buddy Adventures Attack of the WompasTM Header
Paper Fire Rookie Arcade2019-09-02T13:35:53-04:00
Paper Fire Rookie Arcade Header
Surgeon Simulator: Experience Reality2019-09-02T13:35:47-04:00

PARENTS: At your request, all games rated 14+ can be turned off on your child’s station. Please ask our staff for more information.

The blue number indicates the maximum number players that can play together.

GAME LIBRARY

Google Reviews

Ctrl V
4.8
powered by Google
Lora Giangregorio
Lora Giangregorio
12:29 16 Sep 19
Staff are patient, kind and engaged in providing good service. All the children seemed to have a great time. Lots of games to choose from. The kids can play in VR with each other or on their own. Makes it easy to have a kids party.
Sarah Duplessis
Sarah Duplessis
23:25 15 Aug 19
I took the kids thinking it would be something fun to do together; I had NO idea that I would enjoy it more than they did! The facility was simple and enjoyable, not an inch of wasted space. The staff was top-notch: every time they checked on us they gave us good information we could utilize in our experience. We cannot wait to go back again. Thank you CTRL-V for making me feel like a kid again, and for putting a super modern spin on “family fun”!
Joanna Sigaran
Joanna Sigaran
18:23 15 Aug 19
Just came out of Ctrl V in Waterloo. The kids had a great time. I liked how the kids felt welcomed and was very pleased with how attentive the attendants are to each person's experience. Also as an adult staying on the sidelines I liked how they provided a chair to watch the action. Keep up the welcoming and fun experience.
Raymond Tai
Raymond Tai
20:52 08 Aug 19
Very helpful and caring staff! Made sure kids were having great time. Maybe better seats (or coffee) for spectating parents would be nice, but was fun watching. Definitely going to play next time.
Bobbie Baetz
Bobbie Baetz
19:25 02 Aug 19
Great time with our children. First visit for myself and my 6 year old. Staff was so awesome to help my 6 year old navigate and be successful at the games she choose. Staff checked in regularly to make sure we where enjoying the games and experience. The loyalty program is also a great bonus. Can't wait to go again! Thanks!!
Luis Vazquez
Luis Vazquez
02:32 02 Aug 19
Amazing experience. Lots of fun and the employees were very helpful. I am giving 4 starts only because multi-player was not working properly for a specific game our group wanted to play, other that that, awesome!
Ciara Fran
Ciara Fran
04:14 10 Jun 19
This place is so awesome! The environment is very clean and arcade-like, and the staff are very helpful and efficient. When you first arrive, you will need to complete a waiver agreement on the side then sign in at the front desk. After watching a short and funny instructional video, you put your own gear on and can start playing right away! Our VR experience was amazing!!! The games that we played looked very realistic and were very easy to learn. We got plenty of exercise moving around, and even though our arms were exhausted we didn't want to stop playing as we were having too much fun! There was a staff member who stuck around and helped us whenever we weren't sure of what to do. She also gave us some pointers and game recommendations. 1 hour went by too quickly! We were having so much fun and could have easily stayed for another hour. We may do so the next time we visit 🙂
Jason Cormier
Jason Cormier
11:36 07 Jun 19
VR is really cool, but absolutely not the kind of setup to have in an apartment. Ctrl V let me experience this awesome new form of gaming for a reasonable price and with great client service. Definitely try Beat Saber.
Kim Moore
Kim Moore
01:24 07 Jun 19
Always a great time! All my friends had a blast and it was their first experience with VR. Only recommendation: last time I was there, I had a different headset that was far more comfortable with my glasses. I believe it's only in some of your stations. It would be nice, when possible, to set up glasses wearers with these headsets. Just something to consider. Otherwise keep up the great work and I am so glad you finally have a reward system.
Kat Miller
Kat Miller
11:13 04 Jun 19
My daughter takes my granddaughters there all the time. So we had my one Granddaughter's 10th birthday party on Saturday at Control V. The Staff was amazing, so awesome and patient. The Service was beyond Excellent and even the on line service was above excellent. Thank you Jason in (Waterloo) and to all the staff at the Columbia St location, THANK YOU YOUR ALL AMAZING! KAT Miller
Robin Hood
Robin Hood
22:35 25 May 19
Celebrated my daughter's 11th birthday at the Waterloo location. The staff were super helpful and patient, making sure that all the kids were able to enjoy their experience. All the party guests said that they really had a great time, and 2 declared that they wanted to have their next birthday party at Ctrl V. The party room worked well, too. The only things that could have made our experience better would be having a sink/handwashing station in the party room and a longer time frame to use that room. 40 minutes is just not long enough. We felt rushed in the party room, but overall it was a fantastic experience!!! I highly recommend it!
Rebecca Dordolo
Rebecca Dordolo
11:57 20 May 19
Was here exactly a year ago for my first date and came back for our 1 year anniversary and it was still just as fun as the first time! The interface is more user friendly, the games are truly interactive with ducking and dodging. The employees are really helpful in getting you set up with the person you came with. They send a lovely email after your session to boot. If I could make suggestions, it would be a little more ventilation in the booths if possible. I was sweating in the headset. And now that summer is here, maybe post somewhere that you should bring socks if you don't want to go barefoot - since more people will be wearing summer shoes. Thanks for a great time!
Melissa Bishop
Melissa Bishop
18:36 13 May 19
We (4 adults) had such a fun time here! The staff was incredibly helpful and readily available to help guide all through the hour whenever we needed it. I highly recommend this experience if you want to have fun with friends, a great date night option, or try something new.
David Karl
David Karl
23:34 07 May 19
Went here with my coworkers. We had a BLAST. Really kind employee (I forget his name) was super helpful and easy going. I recommend to everyone!!
Christy Racho
Christy Racho
18:03 06 May 19
Ctrl V in Waterloo was amazing while we hosted our sons 12th birthday party. They were patient with my younger son (8 years old) and really made sure to have everything organized! This is a great place to take the whole family for a really fun experience! (My husband and I liked it so much, we are going back for a date night!)
Noah McKinney
Noah McKinney
01:09 26 Apr 19
Absolutely amazing, great choice of games and they walk you through everything. They had a date night special on Thursdays too, so my girlfriend and I had a wonderful time. Will definitely be back.
Ashley and Christine
Ashley and Christine
00:16 07 Apr 19
Such a great time! I didn’t think I would be super into it because I’m not really into games, but man was I wrong! I already can’t wait to go back! The team was amazing as well and super helpful! Thanks guys!
Joe Doyon
Joe Doyon
15:48 01 Apr 19
Overall, a really great experience. I took my 8 year-old and it blew his mind. The attendant (forget her name, sorry) was really good at managing all the different pods, and was really patient in showing my son how to how the paddles, choosing games, etc. If I can make one critique, the intro video was surprisingly low-budget, especially for a chain with so many locations. There's college kids that could put together a more professional video, and it also had one joke about having friends that was interesting when so much of your clientele are impressionable kids. HOWEVER, that was one blip in a very fun time. We'll definitely be back soon, it was all my son talked about the entire weekend.
T Zepf
T Zepf
17:17 25 Mar 19
When my wife and I showed up there were only kids around for a birthday party. The shooting games on the screens looked a bit lame and watching the kids with their headsets on was hilarious. We thought we had made a mistake going there for our date night. However, as soon as we put on the headsets and loaded into Elvin Assassins, we were having an adrenaline pumping blast! That amazing experience would not have been possible without such a great staff. The staff really was as friendly and knowledgeable as everyone in these reviews says. They were right there to help the moment you felt lost. With their smiles and attentions they made you feel like a welcome customer. What a fun time. We will be back!
Nicole L.
Nicole L.
03:08 23 Mar 19
Our group of four had a blast playing, and found the staff very friendly and helpful. We had been there once before a few years back, and we're impressed with how much better the games are now. We loved Elf Assassin and Beat Saber! A great evening
Glenn D
Glenn D
14:52 17 Mar 19
Great first experience! Setup is great, staff is very helpful and games are a lot of fun. You can book and fill out the waiver online, which made registration simple. Although it's probably easier than I made it, selecting the games took a while for me, seemed to waste a bit of time there. Also, spent more time in one game (it was a lot of fun mind you), but wanted to try others. Didn't ask if they had the feature, however, I'd like the option to pre-select my games with a timer. Especially for the next time I go back. Thanks again for a fun afternoon.
Alice Woodbury
Alice Woodbury
18:17 22 Aug 18
Such a fantastic experience! We've never played in a virtual reality arcade before and the staff at CTRL-V really help you out a lot! So much fun! Will definitely be back!
Medea Nyx Gray Nannarone
Medea Nyx Gray Nannarone
03:08 14 Aug 18
Omg this place is so amazing! Staff is incredible, and 1hr is so not enough! I would recommend two hrs honestly. It was so much fun, tons of games and you will sweat so ladies don't care about your makeup and hair, and gents maybe because of that not for a first date. We all left dying to keep playing and our group age ranged from 30s to mid 50s and had a blast.
Cate Racher
Cate Racher
03:41 11 Aug 18
Always a phenomenal experience coming here. I went after it initially opened a few years ago and the staff was super friendly - even shared my blog review of it after the fact! And when I went back a year later they remember me which was super cool and made me feel really good as a customer. Recently I went for the dodgeball stuff with one of my friends and it was so so fun. Staff was as friendly as always and made everyone feel special. I highly recommend Ctrl-V to anyone even with a small interest in gaming. It’ll absolutely blow your mind and ruin traditional gaming for you because this is so so so much better.
Luc Richard
Luc Richard
23:16 25 Jul 18
This was our first time doing VR. We were a family of 7 (2 adults, 5 children between 8 and 15), some of us only spoke french but the employee were nice and understanding while others translated. We had reserved 4 stations to share but since there were unbooked stations they set us up with additional stations at no charge. I highly recommend this location and will definitely come back if I'm in the area. Thank you for a wonderful time.
Tom Herr
Tom Herr
12:43 13 Jul 18
Great fun for the whole family and staff is beyond amazing. You always feel welcome. The Equipment is state of the art and pricing very fair. The fact that this is a local start-up (and a successful one at that) should be enough reason for anybody in the KW area to support them, check out the games and have a lot of fun in the process.
See All Reviews

Facebook Reviews

Ctrl V
4.5
powered by Facebook
Denise De Resendes
Denise De Resendes
2019-09-04T22:23:19+0000
Always an amazing experience!! Your staff are truly awesome & thoughtful. Thank you
Joel Walton
Joel Walton
2019-09-01T15:10:32+0000
My kids love this place. The staff are friendly, helpful, professional, attentive, and very well organized. Wide selection of games. Definitely recommended!read more
Brad Scott
Brad Scott
2019-08-30T02:04:28+0000
staff take the time to make sure things are working and help you if you run into a snag! always a great time!
Kenneth Richlin
Kenneth Richlin
2019-08-17T17:07:59+0000
Simply the best VR games and experiences for affordable prices!
Steve Wand
Steve Wand
2019-07-30T23:40:59+0000
Just had the worst experience after visiting this location - repeat customer 6 times over and had my kids BDay here, but can’t find my profile - I create one - still can’t find it, ask for a refund and I am told they are not able to provide a refund 3 minutes after paying? I would say this would be classified as THEFT? Terrible service after so many enjoyed visits. The old people running the show tonight in Waterloo really turned me off!read more
Ashley Hames
Ashley Hames
2019-04-20T00:59:10+0000
So much fun and so many awesome games to play! The staff is super helpful as well.
Shawn Mayo
Shawn Mayo
2019-02-02T16:35:48+0000
Was here with some friends a few weeks back and both the experience and the staff were fantastic!
Davinder Birk
Davinder Birk
2019-01-31T17:14:21+0000
For anyone looking to do something fun thats is new and exciting look no further! I have brought my 10 year old daughter here. I have also brought my friends and we are in our mid 30’s! It’s sooo much fun. The space is clean, organized and the staff are so helpful! Book your next party, date or night out at Ctrl-V, you will not be disappointed !!read more
Allison Showers
Allison Showers
2019-01-18T00:50:35+0000
My boyfriend and I went on a Thursday afternoon when it was a bit quieter which was great since it was my first time. The women working was incredibly helpful with explaining everything and helping me pick games which I really appreciated. We will definitely be back with more friends to play again.read more
Matthew Millar
Matthew Millar
2019-01-13T21:18:49+0000
omg great place. took the girlfriend it was our first time great people great night out. we are hooked will go again and bring friendsread more
Anne Gurski-Nieder
Anne Gurski-Nieder
2018-12-31T13:57:32+0000
We had an amazing time. My son, who loves video games, is Autistic and they were wonderful with helping him. They took the time to walk him through each step and were very patient. Thank you so much for a wonderful experience!read more
Kathryn Little-McEwin
Kathryn Little-McEwin
2018-12-06T23:53:26+0000
Whole family loves going to Ctrl V!
Stephen Usher
Stephen Usher
2018-11-17T18:11:52+0000
Overall great experience, well worth the money
Tim Jennings
Tim Jennings
2018-11-02T20:42:16+0000
We (my son) are regular users at the CtrlV in St Catharines, which is a great location and team but... I had a very difficult and unhelpful issue with the head office in Waterloo who seem much less worried about customers and much more worried about policy. Effectively unable to move a booking because of their charity weekend, which I was unaware of, despite the fact my receipt says I can and I did not see a pop up or web disclaimer they say said otherwise. Wasn’t even looking for a refund. Just to move my kids party. When I pushed the owner (Ryan) decided to be painful by posting happy faces whoever he made a difficult comment. When I called him on it he escalated.... As a guy who runs a large charity myself, I feel like this was the opposite of what the charity wants or what the franchise owners would want. My two bits on a bad example of customer serviceread more
Matthew Thomas
Matthew Thomas
2018-08-31T10:49:13+0000
Absolutely fantastic and fun for all ages!!
Lani Lehtonen
Lani Lehtonen
2018-08-18T01:35:45+0000
Played many times after easily getting hooked but my last experience ruined it. The cord on my headset wasn’t working so they moved us to another room. We lost all our progress, ammo and guns and had to restart the level. We also at least 5 minutes of play and all they did was give us an additional 10 minutes. Oh well. At least my addiction is over. Fun to try but did not appreciate the experience/service we received on Friday night. I get that things go wrong but it completely shortened/ruined our game and they could have done a little more to make us feel like valued customers. Trevor is awesome though.read more
Jennifer Carson
Jennifer Carson
2018-07-09T03:17:16+0000
OMG we had such an incredible time! The kids (17, 14 and 7) all loved it and can’t wait to go back. Great selection of fun, crazy games. A bit hard to find, it’s in the same complex as Cricklewood.read more
Linda Antoniuk
Linda Antoniuk
2018-06-30T19:52:22+0000
Not a gamer at all but still loved it!
Nazban Darukhanawalla
Nazban Darukhanawalla
2018-06-14T18:29:16+0000
Best VR arcade around. Knowledge, fun and helpful staff!
Shannon Lynne
Shannon Lynne
2018-06-02T01:10:31+0000
The staff were very knowledgeable and helpful. Not a gamer myself...but it was awsome! We'll definitely be back! Great hours, prices and facility.read more

Still have questions?  We typically respond within 24 hours to any emails sent to: 

Need to move your booking to a different time or date? Click here.

Address:
170 Columbia Street West, Suite #5
Waterloo, Ontario
N2L 3L3, Canada

Click here for directions

All displayed prices do not include tax.

Only one (1) person can use a VR Station at a time.

VR Station
$24.99 per VR Station
per Hour
Each VR Station is equipped with the most advanced VR technology and our entire library of games!
Additional discounts apply at 4, 6, 8 and 10 Stations!
BOGO 50% Thursday
$18.74 per VR Station
per Hour
When you book pairs of VR Stations on a Thursday!
Perfect for date night or because Thursday!
Party Room Pack
$249.90 per Group per Hour
Bring up to 20 players to share 10 VR Stations. Ideal for birthdays!
Includes use of our party room for the 40 minutes following the VR session.
Private Event
$303.84 Per Group per Hour
Book all 16 of our VR Stations. Perfect for private events, team building and more!
Interested in having your event with catering or alcohol? Contact us!

Each package listed above available will include the following:


  • A one (1) hour session in your own designated VR station
  • Access to a five (5) piece VR system including an HTC Vive head-mounted display (to see your new reality), two wireless full-motion controllers (to interact with the virtual world) and two infrared base stations (to track your movement in this world)
  • Access to a diverse lineup of software titles which cover a range of genres, challenges, and multiplayer options
  • 10-minute equipment setup period (for configuration of the device to your specifications)
  • Explanation video outlining key features of VR system (required for all first-time visits only)
  • (Optional) access to a key-controlled locker for storage of any valuable items during your VR immersion experience.

Disclaimers


*Full payment is required in advance of all VR sessions at Ctrl V.  Payment must be completed online.  All prices listed on this website are specific to the country.

*Our experience is recommended for users who are eight (8) years of age and up and stand at least 40″ tall.  While users who are younger than eight (8) are welcome, please note that we may not be able to fully support their needs during times when we are over 50% capacity.

*Anyone under the age of 13 must have a parent/guardian present at the arcade.

*Our entire Ctrl V facility and all VR stations are wheelchair accessible.

Refunds


If you notify us:

  • At least 24 hours in advance of your booking, Ctrl V can move the booking to any date (subject to availability) or issue a full refund*
  • Less than 24 hours in advance of your booking, Ctrl V can move the booking up to 1 business day ahead and will not be able to issue a refund*
    *This policy does not apply to full facility bookings. Please contact the location for more information.

Group Refund Policy:

  • If your session is booked on a weekday, you must provide 72 hours notice for a full refund or to move to a different date.
  • If your session is booked on a weekend, you must provide 7 days notice for a full refund or to move to a different date.

Mobile Event Refund Policy:

  • If your event is booked on a weekday, you must provide 7 days notice for a full refund or to move to a different date.
  • If your event is booked on a weekend, you must provide 14 days notice for a full refund or to move to a different date.

FEATURED GAMES THIS MONTH

Buddy Adventures: Attack of the WompasTM2019-09-02T13:35:42-04:00
Buddy Adventures Attack of the WompasTM Header
Paper Fire Rookie Arcade2019-09-02T13:35:53-04:00
Paper Fire Rookie Arcade Header
Surgeon Simulator: Experience Reality2019-09-02T13:35:47-04:00

PARENTS: At your request, all games rated 14+ can be turned off on your child’s station. Please ask our staff for more information.

The blue number indicates the maximum number players that can play together.

GAME LIBRARY

Google Reviews

Ctrl V
4.8
powered by Google
Lora Giangregorio
Lora Giangregorio
12:29 16 Sep 19
Staff are patient, kind and engaged in providing good service. All the children seemed to have a great time. Lots of games to choose from. The kids can play in VR with each other or on their own. Makes it easy to have a kids party.
Sarah Duplessis
Sarah Duplessis
23:25 15 Aug 19
I took the kids thinking it would be something fun to do together; I had NO idea that I would enjoy it more than they did! The facility was simple and enjoyable, not an inch of wasted space. The staff was top-notch: every time they checked on us they gave us good information we could utilize in our experience. We cannot wait to go back again. Thank you CTRL-V for making me feel like a kid again, and for putting a super modern spin on “family fun”!
Joanna Sigaran
Joanna Sigaran
18:23 15 Aug 19
Just came out of Ctrl V in Waterloo. The kids had a great time. I liked how the kids felt welcomed and was very pleased with how attentive the attendants are to each person's experience. Also as an adult staying on the sidelines I liked how they provided a chair to watch the action. Keep up the welcoming and fun experience.
Raymond Tai
Raymond Tai
20:52 08 Aug 19
Very helpful and caring staff! Made sure kids were having great time. Maybe better seats (or coffee) for spectating parents would be nice, but was fun watching. Definitely going to play next time.
Bobbie Baetz
Bobbie Baetz
19:25 02 Aug 19
Great time with our children. First visit for myself and my 6 year old. Staff was so awesome to help my 6 year old navigate and be successful at the games she choose. Staff checked in regularly to make sure we where enjoying the games and experience. The loyalty program is also a great bonus. Can't wait to go again! Thanks!!
Luis Vazquez
Luis Vazquez
02:32 02 Aug 19
Amazing experience. Lots of fun and the employees were very helpful. I am giving 4 starts only because multi-player was not working properly for a specific game our group wanted to play, other that that, awesome!
Ciara Fran
Ciara Fran
04:14 10 Jun 19
This place is so awesome! The environment is very clean and arcade-like, and the staff are very helpful and efficient. When you first arrive, you will need to complete a waiver agreement on the side then sign in at the front desk. After watching a short and funny instructional video, you put your own gear on and can start playing right away! Our VR experience was amazing!!! The games that we played looked very realistic and were very easy to learn. We got plenty of exercise moving around, and even though our arms were exhausted we didn't want to stop playing as we were having too much fun! There was a staff member who stuck around and helped us whenever we weren't sure of what to do. She also gave us some pointers and game recommendations. 1 hour went by too quickly! We were having so much fun and could have easily stayed for another hour. We may do so the next time we visit 🙂
Jason Cormier
Jason Cormier
11:36 07 Jun 19
VR is really cool, but absolutely not the kind of setup to have in an apartment. Ctrl V let me experience this awesome new form of gaming for a reasonable price and with great client service. Definitely try Beat Saber.
Kim Moore
Kim Moore
01:24 07 Jun 19
Always a great time! All my friends had a blast and it was their first experience with VR. Only recommendation: last time I was there, I had a different headset that was far more comfortable with my glasses. I believe it's only in some of your stations. It would be nice, when possible, to set up glasses wearers with these headsets. Just something to consider. Otherwise keep up the great work and I am so glad you finally have a reward system.
Kat Miller
Kat Miller
11:13 04 Jun 19
My daughter takes my granddaughters there all the time. So we had my one Granddaughter's 10th birthday party on Saturday at Control V. The Staff was amazing, so awesome and patient. The Service was beyond Excellent and even the on line service was above excellent. Thank you Jason in (Waterloo) and to all the staff at the Columbia St location, THANK YOU YOUR ALL AMAZING! KAT Miller
Robin Hood
Robin Hood
22:35 25 May 19
Celebrated my daughter's 11th birthday at the Waterloo location. The staff were super helpful and patient, making sure that all the kids were able to enjoy their experience. All the party guests said that they really had a great time, and 2 declared that they wanted to have their next birthday party at Ctrl V. The party room worked well, too. The only things that could have made our experience better would be having a sink/handwashing station in the party room and a longer time frame to use that room. 40 minutes is just not long enough. We felt rushed in the party room, but overall it was a fantastic experience!!! I highly recommend it!
Rebecca Dordolo
Rebecca Dordolo
11:57 20 May 19
Was here exactly a year ago for my first date and came back for our 1 year anniversary and it was still just as fun as the first time! The interface is more user friendly, the games are truly interactive with ducking and dodging. The employees are really helpful in getting you set up with the person you came with. They send a lovely email after your session to boot. If I could make suggestions, it would be a little more ventilation in the booths if possible. I was sweating in the headset. And now that summer is here, maybe post somewhere that you should bring socks if you don't want to go barefoot - since more people will be wearing summer shoes. Thanks for a great time!
Melissa Bishop
Melissa Bishop
18:36 13 May 19
We (4 adults) had such a fun time here! The staff was incredibly helpful and readily available to help guide all through the hour whenever we needed it. I highly recommend this experience if you want to have fun with friends, a great date night option, or try something new.
David Karl
David Karl
23:34 07 May 19
Went here with my coworkers. We had a BLAST. Really kind employee (I forget his name) was super helpful and easy going. I recommend to everyone!!
Christy Racho
Christy Racho
18:03 06 May 19
Ctrl V in Waterloo was amazing while we hosted our sons 12th birthday party. They were patient with my younger son (8 years old) and really made sure to have everything organized! This is a great place to take the whole family for a really fun experience! (My husband and I liked it so much, we are going back for a date night!)
Noah McKinney
Noah McKinney
01:09 26 Apr 19
Absolutely amazing, great choice of games and they walk you through everything. They had a date night special on Thursdays too, so my girlfriend and I had a wonderful time. Will definitely be back.
Ashley and Christine
Ashley and Christine
00:16 07 Apr 19
Such a great time! I didn’t think I would be super into it because I’m not really into games, but man was I wrong! I already can’t wait to go back! The team was amazing as well and super helpful! Thanks guys!
Joe Doyon
Joe Doyon
15:48 01 Apr 19
Overall, a really great experience. I took my 8 year-old and it blew his mind. The attendant (forget her name, sorry) was really good at managing all the different pods, and was really patient in showing my son how to how the paddles, choosing games, etc. If I can make one critique, the intro video was surprisingly low-budget, especially for a chain with so many locations. There's college kids that could put together a more professional video, and it also had one joke about having friends that was interesting when so much of your clientele are impressionable kids. HOWEVER, that was one blip in a very fun time. We'll definitely be back soon, it was all my son talked about the entire weekend.
T Zepf
T Zepf
17:17 25 Mar 19
When my wife and I showed up there were only kids around for a birthday party. The shooting games on the screens looked a bit lame and watching the kids with their headsets on was hilarious. We thought we had made a mistake going there for our date night. However, as soon as we put on the headsets and loaded into Elvin Assassins, we were having an adrenaline pumping blast! That amazing experience would not have been possible without such a great staff. The staff really was as friendly and knowledgeable as everyone in these reviews says. They were right there to help the moment you felt lost. With their smiles and attentions they made you feel like a welcome customer. What a fun time. We will be back!
Nicole L.
Nicole L.
03:08 23 Mar 19
Our group of four had a blast playing, and found the staff very friendly and helpful. We had been there once before a few years back, and we're impressed with how much better the games are now. We loved Elf Assassin and Beat Saber! A great evening
Glenn D
Glenn D
14:52 17 Mar 19
Great first experience! Setup is great, staff is very helpful and games are a lot of fun. You can book and fill out the waiver online, which made registration simple. Although it's probably easier than I made it, selecting the games took a while for me, seemed to waste a bit of time there. Also, spent more time in one game (it was a lot of fun mind you), but wanted to try others. Didn't ask if they had the feature, however, I'd like the option to pre-select my games with a timer. Especially for the next time I go back. Thanks again for a fun afternoon.
Alice Woodbury
Alice Woodbury
18:17 22 Aug 18
Such a fantastic experience! We've never played in a virtual reality arcade before and the staff at CTRL-V really help you out a lot! So much fun! Will definitely be back!
Medea Nyx Gray Nannarone
Medea Nyx Gray Nannarone
03:08 14 Aug 18
Omg this place is so amazing! Staff is incredible, and 1hr is so not enough! I would recommend two hrs honestly. It was so much fun, tons of games and you will sweat so ladies don't care about your makeup and hair, and gents maybe because of that not for a first date. We all left dying to keep playing and our group age ranged from 30s to mid 50s and had a blast.
Cate Racher
Cate Racher
03:41 11 Aug 18
Always a phenomenal experience coming here. I went after it initially opened a few years ago and the staff was super friendly - even shared my blog review of it after the fact! And when I went back a year later they remember me which was super cool and made me feel really good as a customer. Recently I went for the dodgeball stuff with one of my friends and it was so so fun. Staff was as friendly as always and made everyone feel special. I highly recommend Ctrl-V to anyone even with a small interest in gaming. It’ll absolutely blow your mind and ruin traditional gaming for you because this is so so so much better.
Luc Richard
Luc Richard
23:16 25 Jul 18
This was our first time doing VR. We were a family of 7 (2 adults, 5 children between 8 and 15), some of us only spoke french but the employee were nice and understanding while others translated. We had reserved 4 stations to share but since there were unbooked stations they set us up with additional stations at no charge. I highly recommend this location and will definitely come back if I'm in the area. Thank you for a wonderful time.
Tom Herr
Tom Herr
12:43 13 Jul 18
Great fun for the whole family and staff is beyond amazing. You always feel welcome. The Equipment is state of the art and pricing very fair. The fact that this is a local start-up (and a successful one at that) should be enough reason for anybody in the KW area to support them, check out the games and have a lot of fun in the process.
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Ctrl V
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Denise De Resendes
Denise De Resendes
2019-09-04T22:23:19+0000
Always an amazing experience!! Your staff are truly awesome & thoughtful. Thank you
Joel Walton
Joel Walton
2019-09-01T15:10:32+0000
My kids love this place. The staff are friendly, helpful, professional, attentive, and very well organized. Wide selection of games. Definitely recommended!read more
Brad Scott
Brad Scott
2019-08-30T02:04:28+0000
staff take the time to make sure things are working and help you if you run into a snag! always a great time!
Kenneth Richlin
Kenneth Richlin
2019-08-17T17:07:59+0000
Simply the best VR games and experiences for affordable prices!
Steve Wand
Steve Wand
2019-07-30T23:40:59+0000
Just had the worst experience after visiting this location - repeat customer 6 times over and had my kids BDay here, but can’t find my profile - I create one - still can’t find it, ask for a refund and I am told they are not able to provide a refund 3 minutes after paying? I would say this would be classified as THEFT? Terrible service after so many enjoyed visits. The old people running the show tonight in Waterloo really turned me off!read more
Ashley Hames
Ashley Hames
2019-04-20T00:59:10+0000
So much fun and so many awesome games to play! The staff is super helpful as well.
Shawn Mayo
Shawn Mayo
2019-02-02T16:35:48+0000
Was here with some friends a few weeks back and both the experience and the staff were fantastic!
Davinder Birk
Davinder Birk
2019-01-31T17:14:21+0000
For anyone looking to do something fun thats is new and exciting look no further! I have brought my 10 year old daughter here. I have also brought my friends and we are in our mid 30’s! It’s sooo much fun. The space is clean, organized and the staff are so helpful! Book your next party, date or night out at Ctrl-V, you will not be disappointed !!read more
Allison Showers
Allison Showers
2019-01-18T00:50:35+0000
My boyfriend and I went on a Thursday afternoon when it was a bit quieter which was great since it was my first time. The women working was incredibly helpful with explaining everything and helping me pick games which I really appreciated. We will definitely be back with more friends to play again.read more
Matthew Millar
Matthew Millar
2019-01-13T21:18:49+0000
omg great place. took the girlfriend it was our first time great people great night out. we are hooked will go again and bring friendsread more
Anne Gurski-Nieder
Anne Gurski-Nieder
2018-12-31T13:57:32+0000
We had an amazing time. My son, who loves video games, is Autistic and they were wonderful with helping him. They took the time to walk him through each step and were very patient. Thank you so much for a wonderful experience!read more
Kathryn Little-McEwin
Kathryn Little-McEwin
2018-12-06T23:53:26+0000
Whole family loves going to Ctrl V!
Stephen Usher
Stephen Usher
2018-11-17T18:11:52+0000
Overall great experience, well worth the money
Tim Jennings
Tim Jennings
2018-11-02T20:42:16+0000
We (my son) are regular users at the CtrlV in St Catharines, which is a great location and team but... I had a very difficult and unhelpful issue with the head office in Waterloo who seem much less worried about customers and much more worried about policy. Effectively unable to move a booking because of their charity weekend, which I was unaware of, despite the fact my receipt says I can and I did not see a pop up or web disclaimer they say said otherwise. Wasn’t even looking for a refund. Just to move my kids party. When I pushed the owner (Ryan) decided to be painful by posting happy faces whoever he made a difficult comment. When I called him on it he escalated.... As a guy who runs a large charity myself, I feel like this was the opposite of what the charity wants or what the franchise owners would want. My two bits on a bad example of customer serviceread more
Matthew Thomas
Matthew Thomas
2018-08-31T10:49:13+0000
Absolutely fantastic and fun for all ages!!
Lani Lehtonen
Lani Lehtonen
2018-08-18T01:35:45+0000
Played many times after easily getting hooked but my last experience ruined it. The cord on my headset wasn’t working so they moved us to another room. We lost all our progress, ammo and guns and had to restart the level. We also at least 5 minutes of play and all they did was give us an additional 10 minutes. Oh well. At least my addiction is over. Fun to try but did not appreciate the experience/service we received on Friday night. I get that things go wrong but it completely shortened/ruined our game and they could have done a little more to make us feel like valued customers. Trevor is awesome though.read more
Jennifer Carson
Jennifer Carson
2018-07-09T03:17:16+0000
OMG we had such an incredible time! The kids (17, 14 and 7) all loved it and can’t wait to go back. Great selection of fun, crazy games. A bit hard to find, it’s in the same complex as Cricklewood.read more
Linda Antoniuk
Linda Antoniuk
2018-06-30T19:52:22+0000
Not a gamer at all but still loved it!
Nazban Darukhanawalla
Nazban Darukhanawalla
2018-06-14T18:29:16+0000
Best VR arcade around. Knowledge, fun and helpful staff!
Shannon Lynne
Shannon Lynne
2018-06-02T01:10:31+0000
The staff were very knowledgeable and helpful. Not a gamer myself...but it was awsome! We'll definitely be back! Great hours, prices and facility.read more

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